Peter van Doorn

Founder of Voice Mate

2026-11-03

Rate Your Calls To Improve Your Assistant

Each call can be rated good or bad. Looking at the bad ones tells you which instruction to add or change.

You are the best judge of whether the assistant did a good job. Rating a call takes a tap. Over a week, patterns show: if bad calls share a theme, such as questions about opening hours, add that information to your instructions.

Ratings are for you. Use them to decide what to change, then check the next calls.

Getting Started

Setup is easy: follow the steps below. You need the Voice Mate app on your phone.

1. 1. Open a call

   Tap a call in the list to see the summary and the transcript.

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2. 2. Tap thumbs up or down

   Rate the call. You can change the rating later.

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3. 3. Find the pattern

   After a week, read the bad calls together and look for what they have in common.

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4. 4. Update the instructions

   Add the missing information, then test with a call.

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