Frequently asked questions

How does Voice Mate work?

When you cannot or do not want to pick up, your phone forwards the call to Voice Mate. Behind the scenes we create and assign you a unique phone number linked to our AI. The AI answers, finds out who is calling and why, and sends you a short summary as a notification. You keep your own number: callers never need to know about ours. See call forwarding for how to set it up.

Is Voice Mate available for both iOS and Android?

Yes. Download it from the App Store or Google Play.

What languages does Voice Mate support?

English, Dutch, French, Spanish, German and Italian. Your assistant speaks and writes summaries in the language you choose, and you can change it later in the app under Language & Voice.

Can I change what the assistant says?

Yes. In the app you can change the greeting callers hear, the instructions the assistant follows, and its voice. You can always go back to the defaults.

How much does Voice Mate cost?

A subscription of $9.99 per month, or $74.99 per year. You start with a 14-day free trial: nothing is charged today, and you can cancel before the trial ends to pay nothing. See pricing for details.

Are there additional fees, for instance by my telecom provider?

Depending on your provider and region there may be. Voice Mate answers calls on a US phone number, so your telecom provider may charge you for forwarding calls to it, as for an international call. Check your provider's forwarding rates.

Is Voice Mate compatible with all phone carriers?

With almost all of them. The steps for call forwarding differ between providers, but if your carrier supports call forwarding, Voice Mate works with it. See call forwarding.

Can Voice Mate handle several calls at the same time?

Yes. Every call is answered separately, so a second caller does not have to wait for the first one to finish.

How do I cancel?

Cancelling stops the next payment. How you do it depends on where you subscribed:

• App Store or Google Play: cancel the subscription in your store's subscription settings.
• On the web: open the app, go to Settings and then Billing to manage your subscription.

To close your account and erase your data, open the app and tap Delete account on the profile screen. If you subscribed through a store, also cancel the subscription there so you are not billed again.

How secure is Voice Mate with my calls and data?

We use encryption to protect your calls and personal data, and we never share or sell your data. To process your calls we work with trusted providers for telephony and AI, and we share as little as possible, only for as long as it takes to handle the call. Read how we handle your data in the privacy policy.

I need help

Open the app, go to Settings and tap Support to start a ticket. See support.