Voice Mate Documentation

Voice Mate Customer Support

We are here to help with any question or problem. The fastest way to reach us is the support system inside the app: your message arrives with your account already attached, so we can see what is going on without asking you for details.

Ask for help in the app

  1. Open the Voice Mate app and sign in.
  2. Go to Settings and tap Support.
  3. Tap Open Support Ticket, give it a short subject and describe what happened.

We answer in the same place, and you also get a push notification and an email as soon as we reply. You can follow all your tickets, and our answers, in the Support screen.

Help us help you faster

Tell us what you expected to happen and what happened instead. If it is about a call, say roughly when it was. The more we know, the fewer questions we have to ask.

Can't sign in?

If you cannot open the app, for instance because you lost access to your account, email us at hello@voicemate.nl from the address you signed up with.

How fast do we reply?

We strive to respond to every ticket within 3 business days, and usually much sooner.

Before you ask

Many questions are answered in the F.A.Q.. Problems with calls not reaching Voice Mate are usually about call forwarding: see call forwarding.